Broadband & DTH Customer Support Field Officer

Job Overview

Fiber broadband field installation, customer premises WiFi configuration, and new customer KYC acquisition across residential societies and commercial zones.

Responsibilities

• Route drop fiber cables from outdoor distribution point (DP) box to customer premises.
• Configure Wi-Fi router settings and conduct live internet speed test with customer.
• Explain broadband plan benefits, OTT subscriptions, and billing cycles in Odia.
• Maintain accurate installation records on mobile technician portal.

Requirements

• Basic electrical/technical orientation and safety consciousness with ladders/tools.
• Valid two-wheeler and driving license.
• Clear, patient customer communication in Odia.